Enhanced Support Services

The network is the means by which organisations ensure the continuity of their Business Services and enable the efficient operation of their Business Processes. It has to be maintained and supported efficiently and cost effectively if an organisation is to maintain a competitive edge.

The range of network technologies typically required to make up an enterprise's network in order to maintain competitive advantage makes it practically impossible to achieve service and technical self-sufficiency and multiple network technologies from multiple vendors result in increased support and utilisation costs. Moreover, CIOs and Network Managers have to prove and provide value for every expense.

Axial’s Enhanced Support Services address common network management and support issues with modular, cost effective service offerings, allowing our customers to combine as many or as few as is required to meet their organisation’s exact requirements. Our customers only have to call the Axial support centre and maintain one support relationship for all issues on a wide range of different network technologies.

Our Enhanced Support Services are designed to give customers access to efficient and cost effective support services and skilled technical resources on a flexible basis, to plug resource, skills, support or operational efficiency gaps when required. Our services extend the scope of support services from a traditional, reactive ‘break-fix’ service to a pro-active support service, with a range of specialised service offerings including remote monitoring, reporting, call handling, 24x7x365 support provision, and a flexible Adds, Moves and Changes (AMC) service.

For more information on our Enhanced Support Services contact us.