Privacy

Axial Systems Limited understand the importance of protecting your personal data. This Privacy Statement sets out how Axial Systems manages your personal data.

We are committed to protecting the privacy of our customers. Please read the following statement which discloses our information gathering and dissemination practices for this web site. Any information sent to Axial Systems Ltd via email or contact forms on this site is never shared with third parties for any reason.

Purpose

Our Privacy Policy covers how we handle data, ensure privacy and how that data can be utilised, and managed, adhering to Data Protection and GDPR guidelines.

Scope

All personal data held by Axial Systems.

Website

Axial Systems Limited, values its customers and respects your privacy. This Privacy Policy discloses Axial Systems’ information gathering and dissemination practices for the information collected through our call centres, websites and email campaigns operated by or on behalf of Axial Systems, including without limitation, the website located at www.axial.co.uk (such website shall hereinafter be referred to as this “Site”)

The term ‘Axial’, or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Tectonic Place, Holyport Road, Maidenhead, Berkshire, SL6 2YE, United Kingdom. Our company registration number is 2264754. The term ‘you’ refers to the user or viewer of our website.

This Notice also describes your choices regarding use, access and correction of your personal information. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Axial Systems. We encourage you to read this Privacy Policy before using this Site. Your use of this Site signifies that you agree with all of the terms and conditions of this Privacy Policy, so please do not use this Site if you disagree with any part of this Privacy Policy.

Axial Systems is responsible for the processing of personal data it receives, and subsequently transfers to a third party acting as an agent on its behalf.

Visitors to our websites

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Browsing our site

Every time you connect to the site, we store a log of your visit that shows the unique identifier of your machine. This tells us what your machine has looked at, whether the page request was successful or not and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help customise the user experience as you browse the Site and subsequently interact with Axial Systems and our partners. This helps us to understand which areas of the site are of particular interest, which pages are not being requested, and how many people are visiting the site in total. It also helps us and our partners to determine which products and services may be of specific interest to you. We may attempt to contact you through these details if necessary, including, without limitation, when you are using the wrong paths to access the site or are breaching restrictions on the use of the site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the site.

Cookies 

A cookie is a piece of text that gets entered into the memory of your browser by a website, allowing the website to store information on your machine and later retrieve it.

In order to improve our service we deliver to you, we use cookies to learn how our visitors use the site and allowing us to provide added site functionality, from time to time some information may be stored on your computer. This will take the form of a text file called a cookie. A cookie is a small file of letters and numbers downloaded onto your computer (or mobile device) which allow a website to recognise a user’s machine. The Google Analytics cookies used by our site are not used for targeted marketing, only for website statistics. For more information on Google Analytics cookies please click here.

What personal data do we collect?

We may collect personal data from you. However, if you choose not to, and this is necessary to provide you with our solutions and services or access to our websites, we may be unable to do so.

Depending on how you interact with us, personal data we collect may include:

  • your first and last name, email address, postal address, phone number and other contact information;
  • log-in and account information for authentication purposes and account access;
  • your marketing preferences;
  • demographic data such as your gender, age, country and preferred language;
  • data about how you and your PC or device interact with Axial Systems , including web pages you visit when you use our websites and device, connectivity and configuration data.

How do we use your personal data?

If you provide personal data to us, we will collect that information and use it for the purposes for which you have provided it and in accordance with this privacy policy.

Account management

If you obtain products or services from us, we may use your contact details for the purposes of (i) providing training, customer support and account management, (ii) order processing and billing, (iii) verifying your usage of the products and services in accordance with the terms and conditions of your agreement with us, (iv) carrying out end user compliance checks for export control purposes; (v) issuing license expiry, renewal and other related notices; and (vi) maintaining our company accounts and records.

Product and service related data

If you use our services, such the support portal, we may collect the following types of information: (i) browser type, browser version, and operating systems being used; (ii) page load times; (iii) customer username; and (iv) IP address of the machine undertaking that session.

We may use such information for purposes which include but are not limited to:

  • providing the products/services and any associated maintenance and technical support;
  • providing incident and other alerts, and information about product upgrades, updates, renewals and product lifecycle changes;
  • providing maintenance and technical support;
  • providing information about product upgrades, updates and renewals;
  • generating logs, statistics and reports on service usage, and service performance;
  • evaluating, developing and enhancing products, services, and our infrastructure;
  • planning development roadmaps and product lifecycle strategies;

Some services also collect or generate an ID code for each machine which reports back to us. This ID code is only used to enable us to distinguish between unique machines so that (i) we do not duplicate reports from the same source; (ii) we can determine the number of unique machines that are using the products and services; and (iii) we can troubleshoot service issues.

Certain services may include features that collect additional personal data for other purposes, as described below. For detailed information, please also refer to the applicable product or service description.

Market research

If you participate in surveys, we may use your personal data to carry out market research. This research is conducted for our internal business and training purposes and will improve our understanding of our users’ demographics, interests and behaviour.

Marketing and promotions

We (or other selected third parties acting on our behalf) may contact you from time to time in order to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will follow the email guidelines described below. You have the right to ask us not to process your personal data for marketing purposes, but if you do so, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.

Email communications

Internet communications are not secure and therefore Axial Systems Limited does not accept legal responsibility for the contents of email messages. Emails and any attachments may be confidential. They may contain privileged information and are intended for the named addressee(s) only. They must not be distributed without our consent.

We adhere to the following guidelines in relation to our email communications:

  • emails will clearly identify us as the sender;
  • emails sent to you for marketing purposes will include an option to unsubscribe from future email messages;
  • you may unsubscribe from all mailing lists, with the exception of any emails regarding legal notices, invoicing, or license renewals;
  • any third parties who send emails on our behalf will be required to comply with legislative requirements on unsolicited emails and the use of personal data;
  • We send emails from a number of different domains in both plain text and HTML email formats. Emails are usually sent using sender email addresses at:
    @axial.co.uk and @axialsystems.co.uk

If you are not the intended recipient, please notify us immediately and delete the message and any attachments from your computer, do not disclose, distribute, or retain the email or any part of it. Unless expressly stated, opinions in emails are those of the individual sender, and not of Axial Systems Limited. We believe but do not warrant that the e-mail and any attachments are virus free. You must therefore take full responsibility for virus checking. If you receive an email which claims to come from us but does not use these domains, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to support@axial.co.uk so we can investigate.

 

 With whom might we share your personal data?

Axial Systems provide products and services from many partners with global operations. When you give us personal data, that data may be used, processed or stored anywhere in the world, including countries outside the EEA.

We may also pass your personal data to suppliers, service providers, subcontractors, agents, distributors, vendors and other partners, some of whom may be located outside the EEA, in order to provide you with the information, products and services that you requested or otherwise for the purposes described in this privacy policy.

In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if and to the extent that we believe we are legally required to do so (for example, but without limitation, upon receipt of a court order, warrant, subpoena or equivalent).

Except as set out above, we will not disclose your personal data save where we need to do so in order to enforce our rights.

Whenever we share personal data, we take all reasonable steps to ensure that it is treated securely and in accordance with this privacy policy.

Links

This privacy policy applies to personal data collected by us. If an email or Site contains links to a third party site, please be aware that we are not responsible for the content or privacy practices of such site. We encourage our users to be aware when they leave our Site, and to read the privacy policy of other sites that collect personal data.

Security

We endeavour to hold all personal data securely in accordance with our internal security procedures and applicable law.

Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.

If you have been given log-in details to provide you with access to certain parts of our Site (for example support portal), you are responsible for keeping those details confidential.

Contact

Axial Systems a company registered in England and Wales under company number 2264754 whose registered office is at Axial Systems Limited, Tectonic Place, Holyport Road, Maidenhead, Berkshire SL6 2YE, United Kingdom and whose VAT registration number is GB 927 4447 04

If you want to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact dataprotection@axial.co.uk. It is possible to obtain a copy of the information that we hold on you. A nominal charge of £25 may be made to cover administrative costs involved.

Notification of changes

This privacy policy was last updated as per the current revision history date. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the site. You accept that by doing this, we have provided you with sufficient notice of the amendment or variation.