Maintaining an in-house technical resource can be challenging for business managers. Measuring the need to provide an effective technical resource to ensure an organisation operates efficiently, against the business pressures of maintaining such a high value resource can be a tricky balancing act to perform. You don’t necessarily want your highly skilled IT talent to be engaged in basic, day-to-day infrastructure management tasks.READ MORE
Training and Consultancy
When considering the implementation of a business-focussed, professionally designed IT solution from a carefully selected technology partner; it is crucial that the appropriate expertise and resources are in place to deliver the project on time and to the agreed specifications. Equally, you need to ensure that the solution transitions smoothly from deployment to live operation, covered by effective and timely ongoing support.READ MORE
Axial Systems provide full support for the solutions that we deliver, providing a fully trained, and skilled helpdesk who can answer your questions if you have issues with your software or hardware.
We maintain a full laboratory environment in order to replicate any issues you may run into, to ensure that we can assist in as prompt a manner as is possible. We track all issues through our ticketing system, accessible via a web portal. Any issues can be raised through the portal, via email, or by telephone to our UK-based helpdesk.READ MORE
For customers wanting a little more than standard support, but not requiring a full managed service, Axial have developed Enhanced Support Services.
These services build on standard support by adding in pro-active monitoring of specified assets, delivering Adds/Moves/Changes for them and providing regular activity and performance reporting.READ MORE
Customers may have systems which have been implemented many years ago. This can lead to inefficiencies in configuration, missing the capabilities of newer features, and, potentially, more seriously, insecurities from older versions of software or firmware. Axial Systems can provide a full health check of your existing solutions.READ MORE
Having full visibility of your entire network is vital to a communications service provider (CSP) in order to meet and exceed customer experience targets. This is even more important in 5G where there are so many different use cases and applications running on the network, with varying performance requirements and metrics.READ MORE