For customers wanting a little more than standard support but not as much as a fully managed service, Axial developed enhanced support services.
IT Support London - These services build on the standard support by adding in pro-active monitoring of specified assets, delivering adds, moves, changes for them and providing regular activity and performance reporting . Additional aspects such as regular on-site resource can be included as part of an Enhanced Support agreement.
Our change control process analyses all AMC requests, determines the implications (if any) and feeds this back to our customers for approval prior to any work being carried out.
Enhanced support services typically include 24 x 7 technical support and are available as a 12 month or multi-year contract.
by allowing you to focus on key business areas
to business value by utilising Axial’s skill and expertise.
and make costs predictable
by identifying issues quickly
in existing IT solutions
available for business aligned tasks
offerings that scale as required
to minimise disruption and unexpected upgrades
without having to employ or train additional personnel
provides early warning of potential problems