Our Technical Support services provide break/fix resolution and advice for all the partners we support.
Our Helpdesk is available during standard business hours (Mon-Fri, 8:00 - 5:30) and tickets may be logged by phone, e-mail or through our web portal (registration required).
We aim to respond within 2 business hours of a ticket being created and provide resolution within 1 day for critical issues whenever possible. Contact us and request a copy of our Customer Support Guide.
For customers requiring out of hours or weekend support coverage, this service is available 24x7 at additional cost.
by allowing you to focus on key business areas
to business value by utilising Axial’s skill and expertise
and make costs predictable
by identifying issues quickly
in existing IT solutions
available for business aligned tasks
without having to employ or train additional personnel
offerings that scale as required
provides early warning of potential problems
to minimise disruption and unexpected upgrades