Our Technical Support services provide break/fix resolution and advice for all the partners we support.

Our Helpdesk is available during standard business hours (Mon-Fri, 8:00 - 5:30) and tickets may be logged by phone, e-mail or through our web portal (registration required).
We aim to respond within 2 business hours of a ticket being created and provide resolution within 1 day for critical issues whenever possible. Contact us and request a copy of our Customer Support Guide.

For customers requiring out of hours or weekend support coverage, this service is available 24x7 at additional cost.

Business Value

Improve productivity

by allowing you to focus on key business areas

Reduce time

to business value by utilising Axial’s skill and expertise

Reduce operating expenses

and make costs predictable

Reduce downtime

by identifying issues quickly

Protect investments

in existing IT solutions

IT Value

Increase time

available for business aligned tasks

Improve project delivery

without having to employ or train additional personnel

Flexible service

offerings that scale as required

Pro-active monitoring

provides early warning of potential problems

Enables planning

to minimise disruption and unexpected upgrades

Want to know more about
our technical support services?